Welcome to the Interparents' Support Center
This support page is primarily for the communication of Baccalaureate-related concerns. Please, read first carefully this page before submitting a ticket (a concern).This is an unofficial service for parents, run by parent volunteers of your local Parent Association and its parent organisation INTERPARENTS. Our aim is to collate any feedback from parents across the school system who consider that an examination has been faulty in some way. Please note that InterParents has no voice in the complaints process; our role is to informally relay concerns to the Bac Unit. We do not forward all complaints, only those that can be sent based on the Bac regulations. We will inform you if your complaint has been reported or not.
In order to streamline communication and better serve you, we are utilizing a support ticket system. Please file a separate ticket for each exam to help us distinguish issues. See "Registration" below for how to register to the system.
Every request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A registration and an email address is required to submit a ticket and for potential personal communication back to you.
On receipt of your feedback, the information you enter will be made available simultaneously to the designated reps for the Baccalaureate in both your local Parent Association and InterParents. We will then do our best, when possible and needed, to:
- Inform the school administration about any local concerns which cannot be addressed at the system level.
- Forward system-level concerns to the Baccalaureate Unit of the Office of the Secretary General of the European Schools, for consideration.
- Analyze the feedback received from across the system to build up a picture of the situation and possibly make additional or overarching remarks to the Baccalaureate Unit about the examination concerned.
Note: Informing us of concerns and problems does not replace the formal procedures through which you can obtain copies of your child’s exam paper plus supporting documents if you wish, or the steps required to launch an official complaint/appeal.
Protection of Personal Data
Specific Privacy Statement - May 31, 2024
What kind of personal data do we collect and why?
We collect names and email addresses to link each comment to a real person who is verifiably a parent of the school and to enable us to contact you about the remarks you make.
How long will we keep the personal data?
Names and email addresses you enter will be kept for the Baccalaureate session until the end of September of that year, after which they will be deleted from the system. However, statistical data (stripped of any personal identification, such as names and email addresses) will be kept on record for future reference and analysis.
How are personal data shared?
Project team members within your Parents Association and InterParents will have access to the personal data you enter but will be required to undertake not to share these data further or use them for any purpose other than this project.
Which data will be transferred outside my Parent Association/the InterParents project team?
The content of your remarks may be forwarded to the Baccalaureate Unit of the Office of the Secretary General of the European Schools, but only after names and email addresses have been removed from the files.
Who is the data controller and who can you contact in case of a question about data protection?
InterParents is the data controller. If you have any questions or requests related to your data or its use, including but not limited to deleting it from our system, please contact us at info@interparents.eu.